Services and Support

Comprehensive service solutions for your instruments and systems supported by a global network of factory trained engineers.


+1 888-OCTET-75, or +1 650-322-1360

Monday to Friday, continuous coverage from 4AM to 7PM US Eastern Time, including:

9am – 7pm Eastern Time (North America)

9am – 6pm GMT (Europe and rest of the world)

Support Options

Incredible breadth of services that include fixed-price service plans, time and materials, qualification and validation, preventative maintenance, and relocation.

Technical Support 

Request global support or access our Knowledge Base for product information.

Professional Services 

Global service and support performed by factory trained service engineers.

Service Plans

Flexible plans providing unlimited service and priority response by factory trained engineers.

We use cookies to personalize content and improve your browsing experience.

We also use analytics & advertising services. To opt-out click for more information.