Support Center

 

Welcome to our Support Center. At Pall ForteBio, we are committed to maintaining great relationships with our customers. Our devotion to customer satisfaction is our way of supporting your research. We strive to understand your interests and concerns and will always treat you with respect, courtesy and consideration.

We are here to help with any issues you may have with our products. Our Technical Support group is your first contact for questions or issues regarding:

  • Octet and BLItz instruments
  • Biosensors and consumables
  • Applications and assay optimization
  • Software

The fastest way to find answers is using our self-help tools. These are our General FAQs, the Customer Knowledgebase (accessible to existing customers only), the Biopharm Portal, and our Downloadable Literature page. If you still have questions, please contact Technical Support using our Customer Technical Support Form for existing users, or the General Questions Form if you aren't currently a Pall ForteBio customer.

Technical Resources

Please see our General FAQs for information regarding BLI technology, products, and applications. If you are a current Pall ForteBio customer, please use our Customer Knowledgebase as an additional resource when searching for answers. Publications related to the Octet and BLitz systems can be found in the Biopharm Portal. For product sheets and technical notes, you can visit the Downloadable literature page.

Software Updates

To request an Octet, BLItz or Pioneer software update, please fill out our software update form.

Click here to check for Windows® compatibility with your existing Octet or BLItz Pro software version or download the latest Octet Data Acquisition and Data Analysis Software User Guides.

Contact Us

Have a question? If you are a BLItz or Octet system user, please email Pall ForteBio Technical Support using our online form, which includes the ability to attach files. For general technology and product questions, please use our General Questions Form.

Maintenance and Service

To explore the different levels of service agreements available for your system or schedule a preventive maintenance visit, click here.

Register Your Product

When you register your instrument online, you’ll be able to request software updates, download product user guides, and access the online customer knowledgebase.

Training

For training requests, please contact your local field application scientists or sales managers.